Zoho Mail Offers Free E-mail with Your Domain Name
Name: Zoho Mail (Visit Zoho Mail)
Type: Business E-mail Provider
Best Website For: Free Business E-mail
Reason it's on The Best Sites:
Zoho Mail offers features that are equal to or superior to common desktop e-mail applications. You can expect the same fluid design as Outlook and Gmail. They stand out from the pack because they offer custom domain e-mails for free (i.e. firstname.lastname@example.org). This is something that Google for Business charges for.
Forming actionable plans out of collaborative sessions can be challenging. That’s why moderators play an integral role in most discussions and debates—regulating the discourse to help arrive at conclusions. To empower moderators conducting online meetings, Zoho Meeting is introducing Moderator Controls.
Lock your meetings to minimize interruptions when a useful discussion is underway. Once locked, no one can join, even if they have the ‘join’ link. And if someone does attempt to join, you can choose to allow them in, or keep the meeting closed. Locking your meeting keeps you safe and protects your privacy.
Give anyone a chance to share their screen and illustrate their point using the Switch presenter feature. Participants can share documents, presentations, spreadsheets, or any other application, via screen sharing. They can also select and share the screen of any monitors they’re connected to.
Encourage productive ideas and suppress noise to arrive at solutions faster. Mute individuals or all participants to cancel background noise that might be interfering with your session. If someone has been dominating the conversation, you can mute them to step in and encourage others to speak up. When a discussion is going off course, simply mute all participants to get things back on track.
Ensure the right people are in your online meetings. If someone inadvertantly joins or is no longer connected to the topic of discussion, just remove them and move on. This helps to reduce distractions and reach better conclusions faster.
Try these new features out and then let us know how you feel. Write to us at email@example.com, or leave a comment below.
Register for our live webinars to discover more about Zoho Meeting.
With the Internet Era here to stay, websites and blogs have become a must-have for any business looking to scale itself up. And when it comes to hosting these websites, WordPress is one of the top choices.
If you’re familiar with the workings of a website, you already know that email plays a big part in managing it—WordPress keeps you in the loop about activities on your site by sending notification emails. But then, are these emails always reaching you?
Maybe, maybe not. That’s why we created the Zoho Mail Plugin for WordPress—so your emails always end up exactly where you want them to.
Increase the odds of emails from your website reaching their destination. The Zoho Mail plugin plugs the leaks in email delivery by authenticating emails through your Zoho Mail account. With emails being sent from Zoho Mail servers instead of shared servers, you can count on fast and secure delivery. Configure the Zoho Mail plugin from your WordPress dashboard and then let it do the rest.
Avoid the Spam folder!
Save your emails from falling into the dreaded Spam folder with the Zoho Mail plugin. When it comes to spam checks, the origin of the email is just as important as the content, if not more. Send your WordPress emails through our plugin and they’ll originate from your custom domain with your display name. This ensures your emails always pass the anti-spam checks with flying colors.
Make them click!
On any given day, your users receive heaps of newsletters and notification emails—and making the emails from your website stand out in this clutter can be an uphill battle. The Zoho Mail plugin makes this easy for you. The sender field will display your personal email address instead of the generic WordPress one, adding a tinge of authenticity to your communications. Route your emails through the Zoho Mail plugin, and break through the mundanity of other automated emails.
Now, what if all this was possible while still protecting your login credentials? In contrast to many others, Zoho Mail’s plugin doesn’t require you to provide your Zoho Mail username and password anywhere, and yet it still gets the job done.
If you’re not already part of the 6k+ users enjoying the perks of the Zoho Mail Plugin for WordPress, download it here and give it a shot!
The post Zoho Mail Plugin for WordPress—sending authentic emails from your website appeared first on Zoho Blog.
Recruiters are actually marketers, and I’m not throwing that term around lightly. They do more than hire candidates. Rather, recruiters research specific industries and job markets by analyzing historical and qualitative data. This is, in a nutshell, marketing. They must source a perfect candidate for a myriad of clients or hiring managers. Imagine doing this day-in and day-out. We can only imagine.
To make the marketing part easier, Zoho Recruit has integrated with MailChimp, the world’s smartest marketing-automation platform. Recruiters can now sync their email campaigns in MailChimp from within Zoho Recruit. This helps them send email campaigns, track how many people open the messages, and see exactly what they clicked.
Create new recruitment channels.
You can automatically sync candidates and contacts from Zoho Recruit into your MailChimp account. You can sync all the fields between the two platforms, helping you maintain a consistent list across recruitment and marketing.
Design and send appealing, effective email campaigns.
Create and schedule automated emails that follow up on your candidates. With MailChimp’s in-built reports tool, you can see who opened your emails, and how often. This gives you great insight on how your campaign is performing.
Become a well-rounded recruiter today. Start using Zoho Recruit now!
The post We bring to you the Zoho Recruit – MailChimp integration. appeared first on Zoho Blog.
Exactly 6 years ago, a small team at Zoho decided to make a foray into the email marketing space, and set out to build an application from nothing. Looking back, it’s been quite an experience. In a little over half a decade, we’ve strived to understand, explore, experiment, and, most importantly, grow as a product.
If there was one thing we learned immediately, it was the importance of feedback. Over countless days and late nights, we honed and crafted every aspect of the application. Each support ticket became a feature request, every phone call another doodle on the drawing board. The result of this process is our most recent version, which is celebrating its own sixth-month anniversary.
With a refreshing UI—in stark contrast to its predecessor—and dozens of feature additions and modifications, the new Zoho Campaigns has garnered praise for everything from its looks to its functionality.
One part of the product where this approach is clearly reflected is the reworked template editor, which has gone from being a frequently discussed topic on the support forums, to an indispensable and beloved part of Campaigns. With an intuitive drag-and-drop approach, the UI design team seems to have cracked the code to the simple presentation of this rather complex feature—put all the elements on the left, and put all the customization of these elements on the top.
The philosophy is clear—simplicity, comfort, and sophistication. Starting with the dashboard, all the way down to the smallest of elements, the new Campaigns wastes no time putting the previous version’s experience and wisdom to use, as the team continues to encourage comments from its users.
To put it simply—thank you. To everyone who’s been with us from the start, joined us along the way, or contributed in any manner, we wouldn’t be here without you. With all your honest feedback and your continued support, we’re looking forward to lucky number seven already.
As a celebratory gesture, we’re marking this occasion with another major addition. Zoho Campaigns is happy to introduce a brand-new pricing plan. Besides our existing free, subscriber-based, and pay-as-you-go plan, we now present you with an email-based option allowing you to customize your email marketing based on the number of emails you wish to send every month.
What do you think about the new UI, the template editor, or our subscription plan? Let us know in the comments.
(Psst! Join the six-year celebration by showing off your email crafting skills, and win a chance to be featured in our next blog! Learn more here.)
Think of the last time you had a bad customer experience. You likely had to do at least one of these: choose from a long confusing list of fields on a form, speak to an agent who isn’t prepared to help you, or get redirected and have to repeat yourself.
Even with modern tools, collecting, organizing, and processing customer context remains a problem for service teams. Teams often use data fields in software to collect and store information. Zoho Desk goes one step further and helps you organize these fields through Layouts.
Let’s take the example of an e-commerce company to better illustrate how Layouts can offer better service to your customers. The company sells mobile phones, tablets, and smartwatches and has different customer-facing teams for order fulfilment, returns, and technical support.
Define custom support process:
The most common way of managing a customer service process is using the status of a ticket. Each customer-facing function will need to follow its own process. With the help of Layouts, you can use the same field to have different values that serve the purpose of each department.
For example, in the Technical Support department, the Ticket Status field can have the custom values Feature Request, Engineering Fix, and Software Fix. In the Returns Departments, the same Status field can have the values Pickups Scheduled, Item Received, and Process Payment. This makes it much easier for each department to have the support process that makes sense for it, and tickets that can go through the relevant process smoothly.
Assign tickets more accurately:
With Zoho Desk, you can assign tickets to agents automatically based on criteria you choose. This ensures that your team can respond to each ticket quickly, and that each ticket is assigned to the person with the most appropriate skill set.
In the same e-commerce example, you might choose to assign tickets to different teams based on the product category. For example, in the Technical Support department, the ticket would be assigned based on the value of the Category field: Phone, Tablet, and SmartWatch. However, in the Returns department, Category values such as Incorrect Product, Defective Product, and Incorrect Size make more sense for easy ticket assignment.
This ensures that while raising a ticket, a customer sees only the appropriate field values. Without Layouts, the same customer would see a long list of field values to choose from, an easy way to create friction.
Capture more accurate context:
The more contextual information is available about a ticket, the easier it is for your team to help the customer. Layouts help your team identify and collect that information with ticket fields.
For example, in the case of a mobile phone, a detail like the IMEI number might be relevant for the Returns department to resolve a ticket, while the Software Version might be relevant for the Technical Support department. With these department-specific details captured in the ticket, the agents always have access to the information they need to fully understand the problem and act on it.
Remove clutter to reduce friction:
When customers fill out a website form to raise a ticket, it’s important that you ask them only the information you absolutely need. Layouts help you achieve just that. You can maintain a set of fields relevant to each department and avoid having a cluttered form with all fields visible across the department.
That way, your customers and agents wouldn’t waste time filling in extra fields or reviewing ones that aren’t relevant to their situation. This reduces friction and paves the way for a good service experience.
Finding the best candidate and improving the recruiting strategy has always been a daunting task for any Recruiter.
Don’t worry, we’ve got you covered; here are a few hiring tips to help you seek out the best, most-appropriate candidates.
Utilize a Talent Network
Don’t miss a good candidate because their existing skill-set does not fit your current job openings. Collect general information and automatically notify qualified candidates when a matching job opens.
Push and Pull
Recruiters can’t just post a job opening, they have to work to attract candidates. Automation creates more time for personal connections with candidates.
75% of hiring and talent managers use either an Applicant Tracking System or other recruiting software to improve their hiring process. A cloud-based solution allows you to streamline your recruitment process.
Single Page Applications
60% of job seekers quit in the middle of filling out online applications due to their length or complexity. Shifting to one-page applications guarantees that a candidate will complete the process.
Narrate the value addition
Today’s applicants want to forge a longterm relationship with their employer, so it’s vital to articular benefits and company culture. Discuss both the job and company culture in the description.
Prepare forGeneration Z
85%of Gen Z says that they’ve watched at least one online video in the past week to learn a new skill. Give video tips for the interview process, or talk about the top qualities you look for in candidates.
The current job market is 90% candidate driven. Candidates are open to communicating through alternative methods if doing so speeds up the job search and provides more information.
Assess, interview, hire, repeat. And the cycle goes on.
- Keep it to the point.
- Eliminate those tired clichés.
- Use pre-hiring assessments.
- Explore niche job boards.
Write Accurate Job Listings
It seems basic yet it’s often overlooked: A great job posting expresses what the job entails. Even slight tweaks, like listing key job responsibilities, can improve your results.
Utilize online resources and company websites while looking for a job. Invest time in developing relationships with university placement offices, recruiters, and executive search firms.
Email campaign creation is done at every stage of nurturing and it takes the lion’s share of your email engagement strategies. Somewhere between finding the right customers and catering to their needs, the process of creating an email campaign has become a repetitive task and has lost its charm.
Zoho Campaigns brings back that charm by making campaign creation simple and fun. The latest drag-and-drop editor has all the capabilities needed to help you design the most professional email campaigns.
With the new version of Campaigns, we also rolled out the revamped campaign editor. It’s been an exciting six-month ride so far! The story behind the development of our campaign editor involved a high degree of thinking on concepts like product dexterity and customer satisfaction. The current editor is an all-in-one package with better attributes like:
Easy access: Choose from several advanced tools that help you create personalized, perfect campaigns. The best part is that you don’t need prior knowledge about anything. Everything’s so simple from the moment you land on our editor.
Time saver: Refined elegance at every level of usage. You can find a visible reduction in the steps needed to do an action, right from dragging components to replacing blocks. Save more time and stay relaxed.
More flexibility: Do things your own way. Design, redesign, and reinvent until you’ve found your best results. All our campaign editor tools were developed to help you create what’s best for each of your customers.
What more, George Thiess, one of our trusted customers of the new version, has this to tell us:
“I love the new Zoho Campaigns editor for my content. It’s just so easy to use that I really can start from a blank basic template. The new interface helps me create my own emails without the help of a graphic designer, and with the drag-and-drop features, I can design great-looking emails.”
You may be any kind of user—a marketer, designer, or a sales person. If asked to create a campaign, a few of you might want to get back to the drawing board and design from scratch, some would play around with a pre-designed template, while some others prefer instant access to templates that are done and set. Whoever you are and whatever your design process is, Zoho Campaigns is ready to meet your needs, making the overall campaign experience fun and easy. So go ahead and see what the advanced drag-and-drop editor has in store for you, based on who you are:
You always like trying out things and don’t easily say “yes” to something that’s standard. You test components and then figure out the conclusion. You tend to adjust settings, be it changing the positions of different template sections, varying the background color, or making provisions for personalized content. Zoho Campaigns’ editor comes with two exceptional features for you—Dynamic Content and Versioning.
Dynamic Content keeps your messaging highly personalized and contextual. You can send a single email with hyper-relevant content that suits different segments of your audience. While experimenting with the layout, you might add or delete certain sections/components at every step.
With Versioning, your every iteration is saved as a separate version, and you can work without the fear of missing any information for you can always go back to the version of your choice.
You can also check your email previews using Litmus test option, to make sure that your email looks perfect on all the devices.
You like visualizing something and working on it right from the start. You prefer things to go in progress, and you have an extremely creative mind. With an eye for artistic images and patterns, you enjoy designing visually-pleasing email campaigns for various occasions. For people like you out there, here’s our new editor with useful tools like Attractive Templates and Image Editor.
The template gallery comes with a wide collection of pre-designed, professional templates, so all you need to do is a simple pick-and-proceed job. All these templates are responsive and they look great on any device.
Aviary’s image editing platform helps you completely transform your images in just a few seconds. From basic moves like editing or cropping, to advanced moves like adding stickers and filters, you can do anything you need to make your template images stand out.
As the name says, you are specific about details and you don’t mind spending those extra minutes making sure that your emails are right up your alley. In order to send out fine-tuned emails that are properly targeted at your recipients, you need to garner more information about them. What better way to do this than by holding a poll?
The Poll feature lets you attach a quick question with up to four options at the end of your campaign, so you obtain your subscribers’ opinions very easily. Want to know if your event invite is convincing enough? Just ask your recipients this question, analyze their responses, and use this information to enhance your campaigns in the future.
Anything that saves time attracts you. You aim to speed things up and prefer maintaining a repository for things you often use, whether they’re images or the content. You want something to be great and at the same time less time-consuming. So creating a campaign is nothing new, and you work to quickly finish it and send it off. Zoho Campaigns comes with an exclusive Library module to help you.
Instantly save your images and templates to the Library, so you don’t have to rework them the next time you use them. Also, you can choose any recently sent campaign’s design for your upcoming one. Using Campaigns’ integrations with Giphy, Unsplash, and Bigstock, you can download desired images and insert them into your layout.
With tools that match everyone’s design requirements, Zoho Campaigns’ advanced editor is very-much available for you to use. Try it yourself, and let us know your feedback in the comments section.
The post “I’ve got you covered,” says Campaigns’ new editor! appeared first on Zoho Blog.
A decade back, Zoho Mail set out to become the best email platform.
It has been an eventful and enjoyable journey since then. Over the years, we’ve evolved as a service, from a bare-bones communication tool to a feature-rich collaboration platform that meets the needs of businesses large and small.
Getting this far would not have been possible without the continued support of our users. Thank you for all your feedback and support, without which we wouldn’t be what we are today. We couldn’t be happier to say that it has been an amazing 10 years.
On this celebratory note, we are proud to announce that we have surpassed 10 million business accounts. In fact, on any given day, Zoho Mail’s servers process about 30 million emails. And in the time it’s taken you to read this post, more than 20k emails have passed through our system.
We cannot thank you enough for helping us grow to this extent, and we’re glad that we’ve played a part in your business’s success.
If you still haven’t experienced how amazing Zoho Mail can be, sign up now!
The post Celebrating 10 years of Zoho Mail with 10 Million+ business users appeared first on Zoho Blog.
It’s been a year of Zoho One, a complete suite of integrated applications to run your entire business. To commemorate the occasion we’re announcing several updates that take our operating system concept to the next level. This release includes a centralized analytics dashboard, a unified search, new AI capabilities, a mobile app for Zoho One administrators, and even a new app to run events.
The Operating System’s First Year
Last year we launched Zoho One with 35 apps. The idea was to offer businesses one suite of tools to improve and manage processes across the organization. More than a few people told us we were crazy to try this. Today we have more than 12,000 organizations paying for Zoho One around the world. These organizations have enabled over 16 apps on average, replacing more than 650 different pieces of software.
The more we talk to customers the more we hear the same thing: the value of Zoho One is in the pre-built integrations that make the apps work together. We’ve seen many customers start with just one or two apps, like our sales and email marketing tools. After a few months they add our help desk service so they can support their customers. Then a few more months pass and they expand to our social media marketing and team communication apps. Then they add project management tools, and so forth.
Why does this happen? How is this possible? Because the integrations are ready when needed, setup is quick, administration is simple, and there are no additional costs or barriers. Meanwhile, we’ve added five more integrated apps to the suite since launching Zoho One at no extra cost, taking the grand total of apps to 40. Now we’re upping the ante with something new entirely.
Building on the Operating System
To this point we’ve focused on forming the operating system. This has largely meant creating tighter integrations between our existing services and covering new business functions. Now comes the fun part: building new, deeply integrated services on top of the Zoho One suite. Services that can only be built on top of an integrated operating system. Services that assume the underlying apps are integrated so data can flow between them. We’ve built three such services on top of Zoho One: centralized analytics, unified search, and new AI capabilities.
Analytics for Zoho One: One analytics dashboard for your entire business
When your business relies on scattered reports and dashboards it’s difficult to understand how to best guide your team or company forward. Analytics for Zoho One puts an end to all that by providing you an analytics tab at the Zoho One level. That means you get one place to track KPIs and trends across business functions, including financial health, sales and marketing performance, inventory counts, and more. With over 500 pre-built reports and dashboards—plus the option to create your own—you’ll be able to blend data for cross-functional analytics right out of the box. You can even incorporate data from third-party applications, giving you a complete picture of your team, department, or business.
Analytics for Zoho One
Analytics for Zoho One Executive Dashboard
Zia Search: An integrated, unified search
Searching for emails, documents, and business data is a major pain. In fact, many of us spend 30% of our workday searching for information. The new Zia Search gives you one unified search for all your Zoho apps, helping to reduce the amount of time you spend looking for things while respecting authorization rules and data access controls of every app, for every user within your organization. Even better, Zia Search allows you to take contextual actions once you’ve found what you’re looking for. So for example, you can find, read, and respond to an email within Zia Search. Or you can view the slides in a specific deck and then launch the presentation. Or assign a help desk ticket or change the owner of a CRM lead. Or you can lookup a colleague and start a Cliq chat with them. I think you get the idea.
Zia Search, available inside Zoho One launcher.
Search for an account, then assign a customer support ticket, all from within Zia Search.
Zia for Zoho One: Zoho Intelligent Assistant to be extended across apps
In 2016 we introduced Zoho CRM users to Zia, Zoho’s AI-powered assistant. We will soon extend Zia across Zoho apps, making it possible to pull data from different departments to quickly provide key information. Using simple commands, Zia will be able to handle complex queries. Like how many customers in your sales pipeline have an open support ticket, for example. Zia will also be able to generate and display charts, like revenue-per-employee trends for the last five years by fetching figures from accounting and HR apps. We even plan to open up our Zia Platform to all Zoho One users, giving you the ability to teach Zia custom skills for your unique needs.
Zoho Concierge: Advising Service for Zoho One Customers
When we launched Zoho One we knew some people would find it difficult to navigate such a large suite of apps. That’s why we quietly launched Zoho Concierge alongside it. Zoho Concierge is a free service available exclusively to Zoho One customers to help map specific business processes to the Zoho suite. So far Concierge has helped 6,500 customers optimize Zoho One for their particular needs.
If you want to see if your business can benefit from Zoho One or Zoho apps in general, talking to concierge is a good place to start.
Introducing the Zoho One mobile app
If you’re an organization or service administrator, you’re in luck. The Zoho One mobile app—for both iOS and Android devices—allows organization and service administrators to onboard new employees, provision applications, manage permissions, set security policies, create groups and more, all from their mobile devices. Administrating Zoho One just keeps getting easier and easier.
Administer your Zoho One account wherever you go.
Another One: Manage events with Backstage
To round out the first year of Zoho One, we’re giving you another app. Today we’re introducing Backstage, an event management application that allows you plan and run events from start to finish. You can learn all about it right here.
We’re proud of Zoho One’s first year but there’s still a lot to do. We’ll continue working on more apps, integrations and features while also building additional services on top of the suite. What we’ve shown so far is just the tip of the iceberg. While services like Analytics and Search may seem like they’ve been built in the last year, the reality is these projects have been in the making for about a decade. Our commitments to research, development, and long-term thinking are combining in increasingly exciting ways. We hope this latest round of updates continues to show how much better things are when you have one suite of apps for your entire business.
The post One Year of Zoho One: Introducing Analytics, Unified Search, AI, and More appeared first on Zoho Blog.
This is a guest post by Neha Batra, Senior Manager of Digital Marketing at Ozonetel Communications.
The question: Why automate? The answer: To maximize results and minimize effort. Is there scope for such effective automation within your sales team? Yes, there is. This article outlines six tried and tested ideas for automation that are guaranteed to produce better results while reducing your workload.
Automation Idea 1: Ensure that new web leads are contacted in minutes.
Web leads are precious. You must ensure they are contacted within minutes. In fact, according to an MIT study, if you make first contact within 5 minutes, the lead is 22 times more likely to convert. But how do you ensure that your sales team follows up on every lead so promptly? The answer is automation:
As soon as the web form is filled, it gets registered in your CRM
Your CRM taps into your telephony software, and prompts your sales representative on their system and mobile phones.
In case the rep is busy, the system automatically forwards the call to the next, and so on, until a free sales agent makes a call to the given number.
The rep gets all the relevant customer details on their system/phone. They just need to click to call.
And as simple as that, you ensure that every web lead is contacted when they are white hot. In under 5 minutes? No sweat.
Automation Idea 2: Automate follow-up calls on email campaigns.
Whether your email campaign is about a new product launch, a demo, or a meet up—it’s tough getting leads to open your emails. So when they do, doesn’t it make sense to follow up? I’ve seen successful sales teams who ensure follow up calls to every client/lead who opens their email. Here’s how they manage it: with just three clicks.
They see email campaign reports in their CRM. (Click 1 )
With a single click, they select all contacts that opened their mail. (Click 2)
Then with another click they push all the contacts into their dialer. (Click 3)
From here on, they leave their dialers to do the job. Dialers have a great advantage. They persist, automatically. They ensure every lead is dialed, and connected to a representative. (Who is then free to work their charm on the prospect)
Automation Idea 3: Ensure that abandoned and missed calls don’t become missed leads.
Capture incoming leads 24/7. You can miss calls after work hours, during holidays, or when lines are busy. But missing a call shouldn’t mean missing a lead. Here’s the easy workflow you can setup to ensure that you never miss following up on a missed call:
Your telephony system can compare any number that goes unanswered with CRM data.
If the call is from a new lead, you can set up your system to ensure that a new ticket is automatically generated.
An alert on the missed call can be sent to your inbox. If there is a voice message, this will get attached and sent to your inbox too.
Automation Idea 4: Keep your rep connected.
Sales reps are often on the go. But successful sales teams always stay connected. Their mobile phones are configured to tap into their CRM, make and take calls, and get alerts, at any time.
Automation Idea 5: Send voice message, greetings and notifications to entire contact lists in one go.
Do you need to remind qualified leads about an approaching last date, a payment due date, or a subscription renewal? You should use a configurable IVR to create a message, and create a workflow that lets you broadcast it to any or all of the contact lists within your CRM with a single click.
Automation Idea 6: Create personal connections using sticky agents.
You can contact your leads whenever they want, but what if they would prefer to call back? Do your sales reps need to hand out personal numbers, so their lead can reach them? You can create a simple workflow, so that whenever a lead calls in, they automatically connect to their assigned sales representative.
Essentially every single one of these ideas depends upon a deep, smooth integration between the two systems your sales team depends upon most: Your CRM and their telephone systems. Get detailed information and demonstration of each workflow in a webinar on August 8, at 10:30 AM Pacific Time. Register now.
The post 6 Practical Ways to Improve Sales By Automating Your CRM Workflows appeared first on Zoho Blog.