With Skype and Google Hangouts dominating most of the video chat market, do we really need another website that does basically the same thing? Zoom is unique in its business focus and ability to include 100 people in one video chat session. You can use the service for free, but the website’s true features come alive when you start paying for the premium version. Zoom also lets users share files, their screens, and message across different types of apps. Whether or not you use Zoom for business purposes, the website is a fantastic substitute for any video messaging website out there.
Take Part in Video Conferences Over the Cloud with Zoom
Name: Zoom (Visit Zoom)
Type: Video Meetings
Best Website For: Video Conferencing
Reason it's on The Best Sites:
Zoom allows users to join group meetings of up to 100 people. Zoom provides video chat, screen sharing, and messaging across apps, among other features. You've never seen a more robust conferencing service on the Internet.
Award winning Zoom brings video conferencing, online meetings and group messaging into one easy-to-use application.
Zoom is used by over 500,000 customer organizations and is #1 in customer satisfaction.
It's super easy: install the free Zoom app, click on "Host a Meeting" and invite up to 100 people to join!
★ KEY FEATURES ★
✔Best Android video meeting quality
✔Best Android screen sharing quality
✔Screen share directly from your Android device
✔Screen share photos, web and Google Drive, Dropbox or Box files
✔Send group text, images and audio from mobile and desktop
✔Contact availability status
✔Easily invite phone, email or company contacts
✔Join as interactive participant or view-only webinar attendee
✔Works over WiFi, 4G/LTE and 3G networks
✔Safe driving mode while on the road
✔Connect with anyone on Android, other mobile devices, Windows, Mac, iOS, ZoomPresence, H.323/SIP room systems, and telephones
Join any meeting and host unlimited 1:1 meetings for free. Free group meetings are limited to 40 minutes.
Have a question? Contact us at email@example.com
Zoom is used by over 500,000 customer organizations and is #1 in customer satisfaction.
It's super easy! Install the free Zoom app, click on "Host a Meeting," and invite up to 100 people to join you on video!
-Best iPhone and iPad video meeting quality
-Best iPhone and iPad screen sharing quality
-Screen share directly from your iPhone or iPad
-Screen share photos, web, and iCloud, MS OneDrive, Box or Dropbox files
-Screen share apps via iOS AirPlay
-Co-annotate during screen sharing on iPhone and iPad
-Real-time whiteboard collaboration on iPad
-Send group text, images, and audio files from mobile and desktop
-Contact availability status
-Easily invite phone, email, or company contacts
-Join as interactive participant or view-only webinar attendee
-Works over WiFi, 4G/LTE, and 3G networks
-Safe driving mode while on the road
-Connect with anyone on iPad, iPhone, other mobile devices, Windows, Mac, Zoom Rooms, H.323/SIP room systems, and telephones
-Start a meeting by asking Siri to “start a Zoom video call with….”
Have a question? Contact us at firstname.lastname@example.org
Check out our new video case study on Sonos, where Principal Product Manager Cole Harris, Senior Application Engineer John Jaques, and Senior Manager Mike McClintock talk about how Zoom has helped connect their remote offices and improve their workflows.
Sonos is a consumer electronics company specializing in high-end smart speaker systems. Headquartered in Santa Barbara, they have offices in Boston, Seattle, Australia, China, and Europe. By using Zoom, Sonos has been able to connect remote workers in real time for more efficient collaboration.
Zoom Rooms, Zoom’s all-in-one conference room solution, has been especially helpful to the engineering teams. “There’s a challenge when you give engineers a problem to solve. A lot of times they work at their desk or a bench and that’s a very isolated way to solve a problem. In our project rooms we have very high-res overhead cameras that help a colleague in Boston and a colleague in Santa Barbara take a very close look at a certain part. These [Zoom] Rooms are used to give these projects a physical home, a physical identity, where we can spread parts around everywhere,” says Harris.
Since the implementation, Zoom has become an essential tool at Sonos and an employee favorite. “Over the past two years, Zoom has outperformed everything we’ve used before,” says Jaques.
“Zoom has connected us all over the world. Now we have over 170 Zoom Rooms. It’s so easy to connect over Zoom and talk to somebody. Last year we did a collaboration survey of all our collaboration tools and Zoom Video Conferencing ranked number one and Zoom Rooms ranked number two,” says McClintock.
Watch the full video:
Ready to bring Zoom into your enterprise? Sign up for a free consultation with a Zoom product specialist today!
The post Zoom Case Study: Sonos Engineers Deepen Collaboration on Video appeared first on Zoom Blog.
Take a look at our new video case study on Uber! Shobhana Ahluwalia, Uber’s head of information technology, talks about how Zoom has been an integral part of Uber’s workflows.
Uber is a logistics and technology company most famous for their peer-to-peer ridesharing, food delivery, and transportation network services. With over 15,000 employees in more than 400 offices spread across 70+ countries, Uber heavily relies on video communications in their workflows. “There is really no other way to collaborate and communicate other than a great video conferencing solution, and we use Zoom,” says Ahluwalia.
Zoom has been used by Uber for over three years, and most importantly, has had no trouble supporting Uber’s modern mobile workforce. “We like that anybody on the go can use it. We have a very mobile workforce and we don’t want to be tied down to just offices. We are everywhere, so it’s very important to have the most easy way to go and start meetings,” says Ahluwalia.
Uber also uses Zoom Rooms, Zoom’s software-based conferencing room solution, to connect remote and on-location employees in meeting spaces. “How many [Zoom Rooms] have I deployed? More than 1,500. How many people use it? More than 15,000. Where do they use it from? Everywhere,” says Ahluwalia.
Watch the full video here:
Ready to learn how Zoom can enrich your company’s communications and collaboration? Sign up for a customized one-to-one demo with a Zoom product specialist today!
The post Video Case Study: Uber’s Global, Mobile Workforce Connects on Zoom appeared first on Zoom Blog.
We’re proud to announce that analyst firm Gartner has recognized Zoom as a 2018 Gartner Peer Insights Customers’ Choice for Meetings Solutions (Web Conferencing). Gartner Peer Insights ranks organizations on end-user reviews and ratings. Recognition was given to seven vendors in the meeting solutions (web conferencing) category.
Criteria used by Gartner to select the awarded organizations include having at least 50 published reviews and an average overall rating of 4.2 stars or higher on Gartner Peer Insights. At press time, Zoom has 722 reviews and an average overall rating of 4.7 out of 5 stars.
“We are proud to have been recognized by our customers on Gartner Peer Insights,” says Eric S. Yuan, Zoom’s founder and CEO. “When I started Zoom in 2011, I envisioned a company that would always keep customer satisfaction and happiness as the top priority. I believe that being recognized for customer satisfaction lets me and my employees know that we’ve stuck to that vision. We will continue to work hard to deliver happiness to our customers every day.”
Here’s what some Zoom customers are saying on Gartner Peer Insights:
“Zoom has been extremely easy to set up and deploy throughout the entire environment. It is very intuitive and easy to use for all levels of usage. The platform integrates multiple service types that allowed us to consolidate and discontinue other services that were potentially under-utilized. By consolidating to one platform we believe that usage for the other types of services will rise. Zoom has been able to replace our audio conference solution, screen share solution, webinar solution, chat solution, and video conference solution. We are also able to corporate brand our Zoom platform for that personal touch. There are some firewall rules to set up for security, however we have never had an issue with connection or client-side usage. Best of all, the platform is hardware agnostic, so you can use any camera/microphone/display setup and still connect to any other videoconference platform. This also means that setting up a Zoom Room is more budget friendly without sacrificing quality. Support is easily reached and very helpful with setting everything up or just asking questions regarding services. Zoom. Works.” – Director of IT in the Services Industry
“So far, the platform has worked extremely well for staff/professional development meetings, IEP meetings, and even for instruction for some students. The sound is always great, it’s user friendly, and I love how it connects to my google calendar and edits automatically with all of the meeting information so I can seamlessly invite others to attend.” – Teacher in the Education Industry
“We have been able to implement Zoom smoothly as our web conferencing solution. Users have found this to be easy to learn and use right from the get go. Helpful tutorials mean we can direct users to their own solutions without a lot of outside support. Video and audio have been clear and lack the lag or echo present on other services. We have really loved the break out room features to allow for smaller group meetings within larger meetings.” – Executive Director in a Miscellaneous Industry
The complete list of reviewed vendors in Meeting Solutions (Web Conferencing) as of Feb. 14, 2017:
Read the official press release on the 2018 Gartner Peer Insights Customers’ Choice distinctions. If you’d like to see why our customers love us, sign up for a personalized 1-1 demo with a Zoom product specialist today!
Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates. The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.
A few months ago we sent a survey to a wide swath of Zoom users to see how they think meetings will change with the rise of AI (Artificial Intelligence), AR (Augmented Reality), and VR (Virtual Reality). We received over 1000+ responses and wanted to share the results to give you a peek into what your future meetings could look like.
Workers spend a good portion of their work week in meetings.
To start, the results indicated that most workers spent a significant part of their work week in meetings. On average it’s 8.8 hours. If you’re a director level and above it goes up to an average of 10.4 hours a week. This means any improvements to how you meet could result in major potential productivity gains. Those improvements could come from technology, adopting best practices like an agenda, or just saying “No” to lower-value meetings.
Meeting note taking may become a thing of the past.
In the study we wanted to understand what tasks associated with meetings were workers most excited to have taken over by technology. Note taking, scheduling, and transcription came out on top. All these are low-value and time-consuming tasks that are only now beginning to be handled by technology. Workers are eager to offload these jobs to machines and free up employees to work on other more important and interesting tasks.
AI could save you a lot of time in your work week.
Over sixty-five percent (65.92%) of those surveyed think AI will save them at least an hour a week of busy work, with many thinking it will save them one to five hours a week. That percentage goes up to a whopping 78.8% for heavy meeting users (more than 10 hours a week). That’s between 4 and 20 hours a month you could potentially get back as we see these technologies implemented.
Out of all of these new technologies, respondents were most excited about AI.
73% of people surveyed believed AI would have a positive impact on their physical and virtual meetings. It was lower for AR at 67% and only 53% for VR. As we dug into the results, the AI applications for some of the most taxing tasks associated with meetings are relatively clear. Most respondents had a much harder time imagining the applications for AR and VR. We hypothesize consumer technologies like Alexa and Siri have made AI a little more tangible for the average professional.
Remote workers and IT professionals are the most optimistic about these technologies.
It was clear from the survey that remote workers and IT professionals are on the more optimistic side regarding the impact of these technologies and will likely be some of the most vocal early adopters. Eighty percent (80%) of IT and remote workers think the impact will be positive. This makes sense intuitively, since IT professionals are close to the technology and can see areas for improvement. For remote workers, they rely so heavily on virtual meetings to communicate that they are also eager for these technologies to make it easier and more immersive for people who are not physically present.
Thank you to all our survey participants. We appreciate your insights and are working hard to continue to implement some of these exciting technologies into our platform. If you’d like to learn more about how Zoom is bringing the cutting edge of technology to video communications, sign up for a personalized one-to-one demo with a Zoom product specialist today!
** Survey ran Dec 12-15, 2017, with 1063 completed responses. No sub segment was reported above that had fewer than 100 responses.
The post New Zoom Research: How will AI, AR, and VR Impact Meetings? appeared first on Zoom Blog.
We all know that Zoom Rooms, Zoom’s revolutionary software-based conference room system, is the perfect solution for small and medium-sized rooms such as huddle and conference rooms. But did you know that Zoom Rooms is just as amazing for your larger rooms?
Regardless of room size, Zoom Rooms brings powerful, versatile functionality including video and audio conferencing, wireless content sharing, and calendar integrations. Because Zoom works with any off-the-shelf hardware, it can expand to meet the needs of any room size, meeting size, or use case. With support for up to three screens that can be mounted for optimum viewing from all angles, and multiple cameras that bring wide-angle video coverage, and various speaker/mic options for clear audio regardless of room size, Zoom Rooms can be customized for every room and use case. Let’s look at some specific examples…
- Boardrooms: Regardless of how many people are in a meeting, Zoom Rooms always provide high definition audio, video, and content sharing. Zoom Rooms can also include remote participants across mobile, desktop, and other conference room platforms. Executives will find content sharing easy – they just click Share Screen on their Zoom laptop client or mobile app to share their presentation.
- Lecture Halls: Use Zoom Rooms for easy broadcasting and recording of lectures. Zoom Rooms makes it easy for both students and lecturers to share academic material on the screen, and students can engage from home via video, audio, messaging, Q/A, polling, and in video breakout rooms.
- Enterprise Training Rooms: Zoom Rooms is the perfect solution for hosting large-scale employee training workshops and seminars. With video breakout rooms and live polling, connecting new hires from different offices has never been easier!
- All-Hands Spaces: Create a central hub for your employees. A common area for mingling can vastly increase productivity and help employees exchange ideas. And when it comes time for all-hands, this space can unite the company – both the participants in the Zoom Room, and those joining via our cloud communications platform.
Need a Zoom Room catered to your unique space and needs? The Zoom Rooms Professional Services team is always working to create new and innovative Zoom Rooms layouts and designs far beyond your expectations. Our team of product managers and engineers can conduct site surveys, recommend specialized hardware such as drop microphones and digital conference phones, and provide on-site training. Sign up for a free consultation today!
Today we take an unusual deep dive. Instead of looking at a specific product or feature, we’re going to examine a vital team at Zoom: Technical Support. You might be thinking, “Um, isn’t Zoom the easiest meeting solution in the world? Why do you need technical support?” Well, of course it is! But when you have a gigantic customer base clocking north of 20 billion annualized meeting minutes and enterprises configuring thousands and thousands of Zoom conference rooms, questions do tend to arise. Zoom’s technical support team is here to help. In fact, they are a crucial element of Zoom’s industry-leading (or shall we say, industry-crushing?) NPS of 72, which measures our overall customer satisfaction. Let’s take a look at what Zoom’s technical support team offers our customers.
The Basics of Zoom Support
Zoom offers 24/7/365 support. That’s right, even on Sunday or at midnight or on Christmas Day, our support team is minding the tickets. What about a Sunday midnight Christmas? Yep, we’re all over it.
Our support team answers user questions or issues, or to borrow the support team nomenclature “tickets,” via live chat and email (which a customer can submit through support.zoom.us). For our Business, Education, Enterprise, and API plan customers, we also offer telephone support.
No matter who you are, a real live person will be answering your Zoom question or request quickly. We have a target response time of 24 hour or less (often much less!) for any issue or user.
By the way, helping our customers doesn’t begin and end with the tech support team. We also offer services in training, consulting, branding, implementation, custom solutions, and development.
We know our tech support team is awesome. We know because we work with them every day. We also know because we get real-time feedback on their customer interactions. Whenever a tech support rep marks a ticket resolved, the customer receives a short email requesting they mark their satisfaction level and add any comments related to our services. Our current tech support satisfaction level exceeds 97%.
Robust Knowledge Base
Many customer questions don’t even require a tech support rep. They can be easily answered through our robust Knowledge Base, where we host hundreds of articles on our products and features for everyone from the complete Zoom novice to the seasoned Zoom admin. Currently, we have about 400 articles hosted on support.zoom.us. Take a quick look to find answers to everything from how to start or join a meeting to how to configure a hybrid on-premise / cloud Zoom deployment.
Tech support is, at the end of the day, not about hours or tickets or articles. It is really about people and their passion for helping others. Anyone can say they are dedicated, but look no further than the most recent Zoom holiday party as proof of true dedication from our support team. Our Kansas City and remote US support reps flew to San Francisco to join their colleagues for the annual holiday party. Even while traveling and staying in hotel rooms, they didn’t miss a beat. Our international teams stepped up their hours, and our domestic teams gathered together in a hotel ballroom to answer tickets and help their customers. Everyone worked adjusted schedules and longer hours to make sure we didn’t miss a beat for our customers. This is the true embodiment of Zoom’s promise to deliver happiness and our core motto to care for our customers.
If you’d like to learn more about how Zoom can support your company with our product and people, sign up for a personalized 1-1 demo today!
Check out Zoom’s new case study on Doctor Insta, a virtual medical consultation company in India.
In India, many patients face barriers when going to see a doctor in person, such as extremely heavy traffic and exposure to new diseases at clinics. Patients in rural areas also have difficulty getting access to doctors, especially specialists. Patients needing consultations in areas stigmatized by Indian culture, such as Psychology and Sexology, are often hesitant to meet in person.
In order to tackle these issues, Doctor Insta wanted to create a virtual medical conferencing application that would eliminate the need for in-person consultations. They needed a communications service that would reliably connect patients to doctors in both urban and rural areas, regardless of any bandwidth issues. Doctor Insta looked into a variety of solutions, but decided on Zoom as the superior choice.
“While scoping video and audio software development kits, we tested lots of products by different companies. In the end, Zoom offered the best bang for our buck, had fabulous technology, and offered a beautiful product,” says Amit Munjal, founder and CEO of Doctor Insta.
Zoom was the perfect solution for Doctor Insta! Zoom’s robust software development kits allowed for a simple yet effective integration into both the Doctor Insta mobile app and desktop application. With no training on the software, patients and doctors could easily consult through Zoom without any logistical or technical issues.
Thanks to Zoom, Doctor Insta connects patients and doctors from all regions of India, and hosts thousands of meetings every month. “Zoom became our favorite vendor by the merits of the product, by very good customer service from the Zoom sales team, and by its amazing tech support. We got Zoom because of the superior technology, and stuck with Zoom because of the latter two factors,” says Manjal.
The post Case Study: Doctor Insta uses Zoom for Developers to Connect Doctors and Patients appeared first on Zoom Blog.
Here at Zoom, nothing is more important to us than the happiness and satisfaction of our customers. We always make sure to read through user reviews and ratings to see what’s working well with our customers, as well as what our customers want to see from us in the future.
While we often say that our customers are happier compared to those of our competitors, today we’re excited to present some of our actual rankings on popular customer review sites, web traffic, and app download rankings. Let’s take a look at some hard data comparing Zoom with a couple other products/companies! (Data pulled Feb. 7, 2018)
We’re so happy and honored to have been ranked by our customers as the top video communications service. As we continue to dominate the charts, we’ll continue to set the bar higher to provide the best service to our users.
To all of our customers, we’d like to say thank you!
Want to see why Zoom tops the charts? Sign up for a free 1-on-1 demo.
The post Battle of the Communications Platforms: A Data-Based Knockout appeared first on Zoom Blog.
Following on our product announcements last week, Zoom is excited to announce the availability of awesome new features for our software-based conference room solution Zoom Rooms. These features are now available with the latest Mac Zoom Rooms and iPad Zoom Room controller, and will be available for Windows Zoom Rooms and the Windows and Android controllers in March.
Zoom Rooms Digital Signage
Zoom Rooms Digital Signage for the workplace allows companies to improve internal and external corporate communication, engagement, and marketing needs via visual content such as announcements about upcoming events, wayfinding, and corporate culture reminders including your company mission and values.
You can use the screens in your Zoom Rooms as Digital Signage to display static or dynamic content when the rooms are not being used for meetings, and you can deploy screens in lobbies, hallways, elevator banks, cafes, gyms, and other open spaces as Digital Signage.
Digital Signage is included at no additional software cost for customers with at least one Zoom Room in their organization. You can also broadcast Zoom video meetings or webinars to Digital Signage.
Learn more about Digital Signage.
Standalone Scheduling Display
Zoom Scheduling Displays are tablets that sit outside huddle rooms and conference rooms. They show upcoming meetings and allow the user to reserve a free room on-the-fly from the tablet. Previously Scheduling Display was available only for Zoom Rooms. Now, you can deploy Scheduling Displays across your entire organization, for any meeting or collaboration space, even those that don’t have Zoom Rooms installed. Choose Scheduling Display Only when you add a Zoom Room on the Zoom web portal to make sure it does not consume a Zoom Rooms license. What’s more, like Digital Signage, Scheduling Display software for your entire organization is free for Zoom Rooms customers.
Learn more about Scheduling Displays.
Integration with Amazon Alexa
We’ve taken meetings from one touch to no touch with this hands-free Alexa for Business integration. Participants in Zoom Rooms can start, join, and end Zoom meetings by speaking to the Alexa device in their huddle room or conference room. You can configure Amazon Echo devices with the Zoom for Alexa skill, and then deploy them into new or existing Zoom Rooms across your organization.
Automatic Audio Testing
Clear audio is imperative to successful meetings. Our new auto-testing proactively tests your Zoom Rooms audio devices daily. We run this test in Zoom Rooms around the world every day to ensure you always have the best audio quality. We complete an automatic testing of all Zoom Rooms audio between 2am – 4am local time and your AV team will be aware of potential audio issues such as echo when they arrive in the morning. (The audio test will not run if you’re having a meeting during the test time.)
More Content Sharing Options
Do you have a document camera or camera pointing at a whiteboard? You can now display the video from one camera (like the video feed of your beautiful face!) while sharing content from a different camera in your Zoom Room. Additionally, when in a Zoom Rooms meeting, you can switch between showing shared content and video.
Easy Zoom Rooms Set Up
Love these new features? We hope so! And to make it even easier to setup, test, and deploy Zoom Rooms we’ve created several new innovations:
- You can use a simple pairing code to connect the your Zoom Rooms computer with your Zoom Rooms controller and new customers can use test mode to experience Zoom Rooms without the need to sign up for an account
- Administrators can sign in and add new rooms directly from the Zoom Rooms controller
- And for companies rolling out Zoom Rooms can provide activation codes to installers. This option allows remote installers to complete Zoom Rooms setup without the need to sign in as an administrator on the device
- We’ve worked with CDW and our hardware partners to put together room kits to help you easily purchase equipment for your rooms based on size and use case
See Getting Started with Zoom Rooms for more information and check out the links above for details.
Details on these new features can be found in our release notes for Mac Zoom Rooms and iPad Zoom Rooms Controllers. If you’d like to know more about Zoom, Zoom Rooms, and any of these new features, please sign up for a live 1-1 personalized demo with a Zoom product specialist today!
The post New Zoom Rooms Features: Digital Signage & More Now Available appeared first on Zoom Blog.
At Zoom we absolutely love our hometown of San Jose, California and being a part of the booming tech scene here in the Silicon Valley. That’s why we’re especially thrilled to announce that Zoom has been recognized as #1 on G2 Crowd’s Top B2B Companies in San Jose/Santa Clara!
With over 300,000 user reviews, G2 Crowd is one of the world’s leading business review platforms that helps users all over the world make smarter purchases. To curate the list, G2 Crowd compiled a report of each company’s reviews, as well as information from public data sources such as LinkedIn and Crunchbase.
This recognition is especially important to Zoom because it was made possible by the reviews from our satisfied customers. The happiness of our customers is, and always has been, our number one priority, and is something we’re proud and thankful for.
Our CEO, Eric S. Yuan, was asked by G2Crowd how we believe Zoom fits into the technology landscape in our area. “Silicon Valley continues to be one of the most exciting tech regions in the world. First, we certainly fit into that landscape as the highest quality video communications provider used by thousands of businesses in our area. The tech community is full of early adopters, and they were among our first customers and greatest champions. We also believe it is important to work within the Silicon Valley and larger technology ecosystems through integrations and channel relations to provide the maximum flexibility for our customers,” says Eric.
Check out the entire list here to see our fellow San Jose/Santa Clara based companies. If you haven’t yet, please consider leaving a review for Zoom and other companies to help the Silicon Valley continue to grow and create life-changing technologies and products.
Ready to see what our customers are raving about? Sign up for a personalized 1 on 1 demo!