Teleprompters are the enemy. I personally start yelling "Customer Service" into my phone whenever I am asked to press 1 if I speak English. Now, with GetHuman, we have a comprehensive database of direct call phone numbers to reach customer service centers for virtually any company at our fingertips.
Evernote is the best note taking app due to its availability across most platforms and its powerful features. You can go to their website, use their mobile apps, or get hardcore and download their software. You should check out the program even if you're not accustomed to taking notes, it might just improve your productivity.